Shipping & Returns
SHIPPING RATES & LOCATIONS
Duke Cannon ships to the United States (lower 48 + Alaska and Hawaii). Duke Cannon charges flat-rate shipping of $8.99 on orders of $0.00 to $49.99 for the Lower 48, and shipping is FREE for orders over $50.00. We also offer additional expedited options starting at $14.99.
Alaska, Hawaii, APO/FPO, and Canada addresses are subject to unique shipping rates based on order amount and ship-to address. Products considered Hazardous Materials may only be shipped via FedEx Ground, and cannot be shipped to Alaska, Hawaii, or internationally. Once your order is shipped, you will receive a confirmation email.
Estimated shipment transit times begin when an order is picked-up from our warehouse. Please allow up to 72 hours processing time prior to shipment.
SHIPPING TIME
Our warehouse teams work hard to process and ship orders as quickly as possible. You will receive an email with tracking information when your shipping label is generated. Orders can take up to 3 business days to process, regardless of the selected shipping option. The shipping window for your selected shipping method begins once your order is physically picked-up from our warehouse facility by the freight carrier.
Orders shipping to the Lower 48 may be in-transit for up to 14 business days from the date of purchase. Orders shipping to Alaska, Hawaii, and APO/FPO addresses may be in-transit for up to 4 weeks, depending on carrier volume and customs.
SALES TAX
Duke Cannon charges sales tax in various states whenever required by state law. If you were charged sales tax, it's because we are required to charge sales tax in your state.
SATISFACTION GUARANTEE
We stand behind the quality and effectiveness of our product and want you to feel confident in your purchase. If you are not satisfied for any reason, we offer a 30-day satisfaction guarantee from the date of delivery.
Due to the nature of our products, we do not accept physical returns. However, if you are unsatisfied within this 30-day period, you may contact our support team to request a resolution. Upon review, we may offer a refund, replacement, or account credit at our discretion.
To submit a request, please Contact Us and provide proof of purchase and a brief explanation of your experience. You may also be asked to provide photos or a video of your product or its packaging, or provide other information to assist Duke Cannon in processing your request.
This guarantee is limited to one claim per customer and applies only to purchases made directly through us. We reserve the right to deny requests that do not comply with this policy.
Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased outside of dukecannon.com and from unauthorized sellers, including unauthorized internet sites/marketplace sellers. The Guarantee is also limited to original, end-user purchasers in the United States.
Duke Cannon reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where Duke Cannon concludes that the purchaser has abused the Guarantee. Duke Cannon may amend or terminate the Guarantee at any time without notice.
If you have any questions regarding whether a seller is an authorized seller of our products, please Contact Us.
Effective: May 1st, 2026