Shipping & Returns
We strive to process and ship your order as quickly as possible. If items are "in-stock" they are generally delivered within 5-10 business days from your purchase date. International orders can take 10-15 days depending on customs. Most orders will be shipped via FedEx or USPS.
Shipping rates & locations
Duke Cannon ships to the United States (lower 48 + Alaska and Hawaii) and Canada. Duke Cannon charges flat-rate shipping of $8.99 on orders of $0.00 to $34.99 for the Lower 48, and shipping is FREE for orders over $35.00. We also offer additional expedited options starting at $14.99.
Alaska, Hawaii, APO/FPO addresses and international addresses are subject to unique shipping rates based on order amount and ship-to address. For some merchandise additional fees may apply. In such situations, these fees will be noted before your transaction is complete in either the product description and/or the checkout process. If you would like special arrangement such as expedited delivery, please email email@example.com and we will make it happen. Once your order is shipped, you will receive a confirmation email.
Duke Cannon charges sales tax in various states whenever required by state law. If you were charged sales tax, it's because we are required to charge sales tax in your state.
We do not accept returns but if you’re unsatisfied for any reason, please contact firstname.lastname@example.org within 30 days of your purchase and we’ll see how we can help.
If you’re unhappy with the initial whiff, please know that products like solid colognes will smell different when applied to the skin, so we ask you to give it the old college try first. If you’re on the fence about whether you’ll like the scent of an item, please take a whiff first at one of our local retailers.
Please note we are unable to accept any returns for a refund. No exchanges will be given on any surplus sale or free products. If you’re still unhappy, please reach out to email@example.com to discuss options. Additional shipping charges may apply.