Account and Order Status FAQ's
WHAT'S MY ORDER STATUS?
Check your spam filter or search Duke Cannon in your email. You should have received an order Confirmation Email with your order #.
Once your order ships, you will receive a Shipping Confirmation email that has your tracking #. Click on the tracking number in your Shipping Confirmation email to view the tracking info. If you don't have the tracking code, please visit our Order Status page and enter your email and order #. Go here to view your order status: https://dukecannon.com/pages/order-lookup
WHO QUALIFIES FOR FREE SHIPPING?
If you live in the lower 48 and spend $30 on premium grooming goods, we'll cover ground shipping.
HOW DO I TRACK MY ORDER?
You should have received an order Confirmation Email with your order #. Additionally, you should have received a Shipping Confirmation email that has your tracking #. Click on the tracking number to view the tracking info. If you don't have the tracking code, please visit our Order Status page and enter your email and order #.
CAN I EDIT MY ORDER? FOR EXAMPLE: Edit my address after ordering?
Maybe. We can’t change the contents of your order, but if you entered in the wrong address, we might be able to change that if you notify us within 24 hours of your purchase. However, if your order has already been processed, we will not be able to change your address, in which case we'll let you know. Email email@example.com, and in the subject line write “Address Change” with your order number. Duke Cannon is not responsible for orders sent to incorrect addresses.
WHAT DO I DO IF MY ORDER WASN'T DELIVERED, OR IF IT IS ISN'T AT MY HOUSE WHEN IT SAYS IT WAS DELIVERED?
If you have received confirmation your package has been delivered but it's nowhere in sight, it's very possible it will show up within 24 hours. Sometimes the drivers will mark it delivered when they are in the area. Give it a day and it should arrive. If it hasn't shown up within 24 hours, send us an email and we will look into it.
WHAT IS YOUR RETURN POLICY?
If any item arrives all busted up or defective, we will make things right. Please contact firstname.lastname@example.org so we can refund or replace the damaged items. If you’re unhappy with the initial whiff, please know that products like solid colognes will smell different when applied to the skin, so we ask you to give it the old college try first. Please note we are unable to accept any returns for a refund. No exchanges or refunds will be given on any sale or free products. If you’re still unhappy, please reach out to email@example.com to discuss options. Additional shipping may apply. No exchanges or refunds will be given on any sale or free products. If you’re on the fence about whether you’ll like the scent of an item, please take a whiff first at one of our local retailers. VISIT STORE LOCATE HERE
Can you exchange an item I purchased from another website or retail store?
Unfortunately, no. We will only exchange or return items purchased from our website and those that have an associated Duke Cannon order number. If you purchased your product(s) from another website or retail location, please contact them to inquire about their exchange or return policies.