ACCOUNT AND ORDER STATUS FAQ'S
WHAT'S MY ORDER STATUS?
Once your order ships, you will receive a Shipping Confirmation email that has your tracking #. Click on the tracking number in your Shipping Confirmation email to view the tracking info. Didn't receive an email from us? Check your spam filter or search Duke Cannon in your email.
WHAT QUALIFIES FOR FREE SHIPPING?
If you live in the lower 48 and spend $50 on premium grooming goods, we'll cover economy shipping.
HOW DO I TRACK MY ORDER?
You should have received an Order Confirmation Email with your order #. Additionally, you should have received a Shipping Confirmation email that has your tracking #. Click on the tracking number to view the tracking info. If you don't have the tracking code, log in to your account to view your order status in real-time.
CAN I EDIT MY ORDER? FOR EXAMPLE: Edit my address after ordering?
Maybe. We can’t change the contents of your order, but if you entered in the wrong address, we might be able to change that if you notify us within 24 hours of your purchase. However, if your order has already been processed, we will not be able to change your address, in which case we'll let you know. Email firstname.lastname@example.org, and in the subject line write “Address Change” with your order number. Duke Cannon is not responsible for orders sent to incorrect addresses.
WHAT DO I DO IF MY ORDER WASN'T DELIVERED, OR IF IT IS ISN'T AT MY HOUSE WHEN IT SAYS IT WAS DELIVERED?
If you have received confirmation your package has been delivered but it's nowhere in sight, it's very possible it will show up within 24 hours. Sometimes the drivers will mark it delivered when they are in the area. Give it a day and it should arrive. If it hasn't shown up within 24 hours, send us an email and we will look into it.
WHAT IS YOUR RETURN POLICY?
Duke Cannon does not accept product returns. The customer support team will gladly help navigate any concerns of damaged or defective products. If a product falls into this category please contact email@example.com within 30 days of purchase and we’ll find a resolution. No exchanges will be given on any surplus sale or free products.
CAN YOU EXCHANGE AN ITEM I PURCHASED FROM ANOTHER WEBSITE OR STORE?
If you purchased your product(s) from another website or retail location, please contact that retailer directly to inquire about its return policy. Our Customer Support team is unable to provide support for product purchased in-store or on any third-party website.
DO YOU OFFER MILITARY OR FIRST RESPONDER DISCOUNTS?
Yes we do. After adding items to your cart, please use the GovX ID link, located under the "Checkout" button to verify your status. Thank you for your service!
DO YOU OFFER FREE SAMPLES?
Currently we do not have sample sizes of our products. However, feel free to make a field trip to a local retailer to take a whiff and maybe support small business while you’re at it. Locate a local retailer that carries Duke Cannon.
DO YOU TEST ON ANIMALS?
Short answer: hell no. Less short answer: We love puppies. At Duke Cannon, we believe dogs are even better than best friends. A dog, after all, will never call you at 2am to bail him out of jail, and he’ll never subtly hit on your wife. We love dogs. Hardly a day goes by when there isn’t a dog’s presence making our office a better to place to work. We like animals. We don’t even hate cats. As such, we never test on animals. Just interns.
WHERE CAN I BUY DUKE CANNON SUPPLY CO. PRODUCTS?
Duke Cannon products are sold in brick and mortar stores across this country and even a few in Canada. Take a look at our handy store locator tool and type in your zip code for a list of nearby retailers. Of course, we also sell our stuff right here on this website, so feel free to take a gander if you’re feeling lazy or don’t like field trips.
CAN YOU TELL ME MORE ABOUT YOUR CHARITABLE GIVING?
Every year, we donate 5% of our net profits to causes that benefit veterans and active duty military. We generally select one cause every quarter to be the primary recipient of our charitable funds. Past recipients include K9s for Warriors, Honor Flight, Green Beret Foundation, and Fisher House. Because of our focus on these larger philanthropies, we are not in a position to respond to the large number of individual requests we receive.
ARE YOUR PRODUCTS FORMULATED FOR SENSITIVE SKIN?
Our products are not specifically formulated for any type of skin. The steel cut grains in our core soaps may be abrasive to very sensitive skin. Please see the ingredients of each product to evaluate whether our goods will work with you.
YOUR SOAP IS TOO BIG AND WON’T FIT IN MY HOLDER.
Actually, that’s not exactly a question. But you do have options: either build yourself a new soap holder, or you can store it in the Duke Cannon Tactical Scrubber for safe keeping.
WILL THE PRODUCTS MADE WITH BOURBON OR BEER MAKE ME REEK LIKE ALCOHOL?
While the products offered in our Tavern Collection were made with Buffalo Trace Bourbon and Old Milwaukee Beer, their pleasant scents come across as oak barrel and sandalwood, respectively. Yes, you can use these products prior to work, church, visiting your grandmother or operating a motor vehicle — as long as the only thing you've been indulging in is one of our premium soaps or colognes, you won't have any reason for concern.
DO YOUR FRAGRANCES CONTAIN PHTHALATES?
Nope. None of our fragrances contain phthalates. America's best dudes deserve only the best ingredients.
WILL YOUR PRODUCTS GET ME LAID OR MAKE ME MORE MANLY?
Duke Cannon’s premium grooming goods will not get you laid, and they won’t make you more manly. They promise only to you get you clean, smelling good, and feeling good. Your masculinity is not defined by the brands you use but by the actions you take. The Duke Cannon brand is FOR decent, hard-working men; it doesn’t help create them.
WHO IS DUKE CANNON?
Duke Cannon is a good American dude.
Gift Card FAQ
CAN DIGITAL GIFT CARDS BE USED IN CONJUNCTION WITH A DISCOUNT CODE?
Yes, gift cards are a form of payment.
CAN A DIGITAL GIFT CARD BE USED TO BUY A GIFT CARD?
No, you can't use a digital gift card to buy another digital gift card.
CAN MORE THAN ONE DIGITAL GIFT CARD BE USED TOWARDS A PURCHASE?
Yes. You can redeem another digital gift card during checkout.
CAN A DUKE CANNON DIGITAL GIFT CARD BE USED MORE THAN ONCE?
Yes, provided there is still a balance remaining on the card.
CAN DIGITAL GIFT CARDS BE RELOADED?
No, you can't reload a Duke Cannon digital gift card.
CAN I SEND A DUKE CANNON DIGITAL GIFT CARD TO ANOTHER PERSON?
You will be emailed the digital gift card, and will need to forward the digital gift card to the lucky recipient.
HOW DO I CHECK THE BALANCE OF A DIGITAL GIFT CARD?
We can check that for you. Simply send us an email at firstname.lastname@example.org and we'll reply with the balance within 24-48 hours.