Account and Order Status FAQ's
WHAT'S MY ORDER STATUS?
Check your spam filter or search Duke Cannon in your email. You should have received an order Confirmation Email with your order #.
Once your order ships, you will receive a Shipping Confirmation email that has your tracking #. Click on the tracking number in your Shipping Confirmation email to view the tracking info. If you don't have the tracking code, please visit our Order Status page and enter your email and order #. Go here to view your order status: https://dukecannon.com/pages/order-lookup
HOW DO I TRACK MY ORDER?
You should have received an order Confirmation Email with your order #. Additionally, you should have received a Shipping Confirmation email that has your tracking #. Click on the tracking number to view the tracking info. If you don't have the tracking code, please visit our Order Status page and enter your email and order #.
CAN I EDIT MY ORDER?
We can’t change the contents of your order, but if you entered in the wrong address, we might be able to change that if you notify us withing 24 hours of our purchase. Email support@dukecannon, and in the subject line write “Address Change” with your order number. Duke Cannon is not responsible for orders sent to incorrect addresses.
WHAT IS YOUR RETURN POLICY?
If any item arrives all busted up or defective, we will make things right. Please contact email@example.com so we can refund or replace the damaged items. If you’re unhappy with the initial whiff, please know that products like solid colognes will smell different when applied to the skin, so we ask you to give it the old college try first. If you’re still unhappy, please reach out to firstname.lastname@example.org to discuss options. Additional shipping may apply. No exchanges or refunds will be given on any sale or free products. If you’re on the fence about whether you’ll like the scent of an item, please take a whiff first at one of our local retailers. VISIT STORE LOCATE HERE