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Deal o' the month: Buy 3 get another 1 free, from the Woodsy, Aquatic or Musk Scent Camps below. (Place 4 items in your cart.)

Faqs

Account and Order Status FAQ's

WHAT'S MY ORDER STATUS?
Check your spam filter or search Duke Cannon in your email. You should have received an order Confirmation Email with your order #.

Once your order ships, you will receive a Shipping Confirmation email that has your tracking #. Click on the tracking number in your Shipping Confirmation email to view the tracking info. If you don't have the tracking code, please visit our Order Status page and enter your email and order #. Go here to view your order status: https://dukecannon.com/pages/order-lookup

HOW DO I TRACK MY ORDER?
You should have received an order Confirmation Email with your order #. Additionally, you should have received a Shipping Confirmation email that has your tracking #. Click on the tracking number to view the tracking info. If you don't have the tracking code, please visit our Order Status page and enter your email and order #.

CAN I EDIT MY ORDER?
We can’t change the contents of your order, but if you entered in the wrong address, we might be able to change that if you notify us withing 24 hours of our purchase. Email support@dukecannon, and in the subject line write “Address Change” with your order number. Duke Cannon is not responsible for orders sent to incorrect addresses.

WHAT IS YOUR RETURN POLICY?
If any item arrives all busted up or defective, we will make things right. Please contact support@dukecannon.com  so we can refund or replace the damaged items. If you’re unhappy with the initial whiff, please know that products like solid colognes will smell different when applied to the skin, so we ask you to give it the old college try first. If you’re still unhappy, please reach out to support@dukecannon.com to discuss options. Additional shipping may apply. No exchanges or refunds will be given on any sale or free products. If you’re on the fence about whether you’ll like the scent of an item, please take a whiff first at one of our local retailers. VISIT STORE LOCATE HERE


General FAQ's

DO YOU OFFER MILITARY OR FIRST RESPONDER DISCOUNTS?
Yes we do. After adding items to your cart, please use the GovX ID link, located under the "Checkout" button to verify your status. Thank you for your service!

DO YOU OFFER FREE SAMPLES?
Currently we do not have sample sizes of our products. However, feel free to make a field trip to a local retailer to take a whiff and maybe support small business while you’re at it. Locate a local retailer that carries Duke Cannon.

DO YOU TEST ON ANIMALS?
Short answer: hell no. Less short answer: We love puppies. At Duke Cannon, we believe dogs are even better than best friends. A dog, after all, will never call you at 2am to bail him out of jail, and he’ll never subtly hit on your wife. We love dogs. Hardly a day goes by when there isn’t a dog’s presence making our office a better to place to work. We like animals. We don’t even hate cats. As such, we never test on animals. Just interns.

WHERE CAN I BUY DUKE CANNON SUPPLY CO. PRODUCTS?
Duke Cannon products are sold in brick and mortar stores across this country and even a few in Canada. Take a look at our handy store locator tool and type in your zip code for a list of nearby retailers. Of course, we also sell our stuff right here on this website, so feel free to take a gander if you’re feeling lazy or don’t like field trips.

CAN YOU TELL ME MORE ABOUT YOUR CHARITABLE GIVING?
Every year, we donate 5% of our net profits to causes that benefit veterans and active duty military. We generally select one cause every quarter to be the primary recipient of our charitable funds. Past recipients include K9s for Warriors, Honor Flight, and Fisher House. We also occasionally provide product to smaller, military-based philanthropies as well if the budget allows. While we don’t have the resources to benefit every cause in which we believe, you can inquire more through email at intern1@dukecannon.com.

ARE YOUR PRODUCTS FORMULATED FOR SENSITIVE SKIN.
Our products are not specifically formulated for any type of skin. The steel cut grains in our core soaps may be abrasive to very sensitive skin. Please see the ingredients of each product to evaluate whether our goods will work with you.

YOUR SOAP IS TOO BIG AND WON’T FIT IN MY HOLDER.
Actually, that’s not exactly a question. You have three options: either build yourself a new soap holder (preferred), take out your knife and cut yourself a crack-slice, or take a gander at one of our new travel-sized options. Or you can store it in the Duke Cannon Tactical Scrubber for safe keeping.

WILL THE PRODUCTS MADE WITH BOURBON OR BEER MAKE ME REEK LIKE ALCOHOL?
While the products offered in our Tavern Collection were made with Buffalo Trace Bourbon and Old Milwaukee Beer, their pleasant scents come across as oak barrel and sandalwood, respectively. Yes, you can use these products prior to work, church, visiting your grandmother or operating a motor vehicle — as long as the only thing you've been indulging in is one of our premium soaps or colognes, you won't have any reason for concern.

I HATE SHIPPING. WHY IS THE SHIPPING SO HIGH?
Our stuff is heavy and, unfortunately, the good folks of Fedex and USPS require payment for their services. However, we went back and talked to the manager, and this is what we can do. If you’re willing to spend $35 on premium, grooming goods today, we’ll ship your stuff for free. No questions asked.

I’M TRYING TO FIND MY BROTHER CARL A GIFT, AND I CAN’T DECIDE BETWEEN THE SHOWER BEER SACK AND THE ALL AMERICAN GROOMING BOX.
Wait, Susan, is that you? Holy hell, it’s been way too long! I haven’t heard Carl’s name in forever. Damn. How is that guy? I assume he landed on his feet? Nice. Oh man, we totally need to catch up over lunch or something, but yeah, either one of those would be good. Here's a list of all of the larger grooming kits. Also, check out the Grooming Barrel.

DO YOUR FRAGRANCES CONTAIN PARABENS, SULFATES, PHTHALATES, AND OTHER ALLERGENS?
Nope. None of our fragrances contain any of these Parabensulphthatergens (We made that word up). We also do not include any synthetic dyes or animal derived ingredients. America's best dudes deserve only the best ingredients.

WILL YOUR PRODUCTS GET ME LAID OR MAKE ME MORE MANLY?
Duke Cannon’s premium grooming goods will not get you laid, and they won’t make you more manly. They promise only to you get you clean, smelling, and feeling good. Your masculinity is not defined by the brands you use but by the actions you take. The Duke Cannon brand is FOR decent, hard-working men; it doesn’t help create them.

WHO IS DUKE CANNON?
Duke Cannon is a good American dude.


Gift Card FAQ

CAN DIGITAL GIFT CARDS BE USED IN CONJUNCTION WITH A DISCOUNT CODE?
Yes, gift cards are a form of payment.

CAN A DIGITAL GIFT CARD BE USED TO BUY A GIFT CARD?
No, you can't use a digital gift card to buy another digital gift card.

CAN MORE THAN ONE DIGITAL GIFT CARD BE USED TOWARDS A PURCHASE?
Yes. You can redeem another digital gift card during checkout.

CAN A DUKE CANNON DIGITAL GIFT CARD BE USED MORE THAN ONCE?
Yes, provided there is still a balance remaining on the card.

CAN DIGITAL GIFT CARDS BE RELOADED?
No, you can't reload a Duke Cannon digital gift card.

CAN I SEND A DUKE CANNON DIGITAL GIFT CARD TO ANOTHER PERSON?
You will be emailed the digital gift card, and will need to forward the digital gift card to the lucky recipient.

HOW DO I CHECK THE BALANCE OF A DIGITAL GIFT CARD?
We can check that for you. Simple send us an email at support@dukecannon.com and we'll reply with the balance within 24-48 hours.